Frequently Asked Questions

General

Q. Do I qualify for resident pricing for Village-run programs and/or teams?
A. If your child is a resident of the Village of Kohler at the time of registration, you qualify for resident pricing on Village-run programs or teams. All others must pay the additional fee. If you are unsure, please call 459-3873 and speak with Cindi Gamb.

Q. Where can I get a copy of the summer programs brochure?
A. Brochures describing all the programs we’ve got scheduled are available at the Village Hall beginning in spring. Download the 2018 Brochure

Q. What does ‘Grade’ mean in the age designation for sports and camps? Why is it different for baseball?
A. The grade designation for everything except t-ball/baseball/softball refers to the grade your child will be entering in fall of the next school year. For t-ball, baseball, and softball, however, it refers to the grade your child is in during spring of the current school year to be consistent with high school league standards.

Q. Is it safe to pay online?
A. Yes, the Village uses Wufoo.com to handle our registration forms. Upon submitting the form, you will be taken to a secure PayPal connection where you may pay Kohler Village using a credit card or an existing PayPal account.

YOUR CREDIT CARD STATEMENT WILL SHOW A CHARGE FROM “PAYPAL”

Q. Can I pay at village hall using a credit card?
A. No. You may use a check or cash, but sorry, no credit cards. If you wish to pay using a credit card, complete your registrations online and use our PayPal interface.

Q. PayPal rejected my credit card payment. What can I do?
A. No problem. As long as you completed the registration portion of the form, we will have your record. Please visit us at Village Hall and pay in person (check or cash only). If you receive confirmation emails, bring those with you to help us make sure you are marked as ‘paid’ for the correct classes.

Q. How do I sign up for multiple things but pay only once?
A. Yes, for village programs only (swimming lessons, t-ball, baseball, softball, hip hop, yoga, princess camp or Y-Koda Adventure Camp). Complete and submit each registration form but skip the PayPal payment step. Keep track of your totals. Pay in person at the Village Hall (check or cash). You will receive confirmation emails for each registration. Bringing those with you will help us make sure you are marked as ‘paid’ for the correct classes.

Q. Can I send a check to village hall for everything I wish to sign my kids up for?
A. Yes, for village programs only (swimming lessons, t-ball, baseball, softball, hip hop, yoga, princess camp or Y-Koda Adventure Camp). We do ask that you complete the online registration in this case, skipping the payment step. Please include a note with your check, detailing who you have registered and for which sports or camps, so we can mark you as ‘paid’ for the correct classes.

Q. I filled out the whole form and clicked the submit button but nothing happened. I didn’t get a chance to pay online. Now what?
A. We probably received your registration information without your payment. Please call Cindi Gamb at 920.459.3873 to make sure and check your email for a confirmation. Stop by the Village Hall and pay in person (cash or check) before the first day of camp/lessons.

Q. I filled out the whole form and clicked the submit button then I saw this message about clicking a checkout button. There was no checkout button! Now I’m at PayPal. What should I do?
A. Sorry about the confusion. The secure registration form requires that your device be javascript-enabled in order to automatically take you to PayPal. Some devices, like phones, give users the ability to disable javascript. If javascript was disabled, you would have had to click an actual “checkout” button to go to PayPal. But most people use javascript-enabled devices, in which case, you should see that message for a couple seconds, then be taken safely to PayPal to complete the purchase. If you don’t feel safe paying online, check your inbox for the registration confirmation email. Print it and bring it with you to the Village Hall, where you can pay in person.

Q. Our plans changed and my child won’t be able to attend. Can I get a refund?
A. For swimming lessons, t-ball, baseball, softball, yoga, hip hop, princess camp or Y-Koda Adventure Camp, please call Cindi Gamb at 920.459.3873 or stop by the Village Hall. Cindi cannot accept payment or give refunds for Breakthrough Basketball, Theatre Camp, Tennis, Soccer, or Kohler Golf Academy. Please contact the persons or organizations listed to arrange a refund.

Q. When registering for a Village-run program, I click “register” but nothing happens or I get a page that tells me the form is not accepting registrations. Why is that?
A. Registration for t-ball, baseball and softball opens in January or February. Village programs (swimming lessons, yoga, hip hop, princess camp and Y-Koda Adventure Camp) open for registration at the beginning of April. If you are trying to register off-season, you may see that message or registration may be turned off.  Note: Baseball program registration is earlier because practices start in May. Watch our facebook page for news.

Q. I click “register” and I get a page that tells me the form is no longer accepting registrations. Why?
A. Some programs have a maximum capacity, for example, swimming lessons. When that number of entries is reached, you may no longer register. You can speak with the program’s organizer about whether wait-listing is possible.

 

Adventure Camp/Yoga/HipHop/Princess Camp

Q. Where do these camps meet?
A. For Adventure, Hip Hop and Yoga, bring your children to the Youth Center/Pool Doors. Campers will meet there to start. Princess Camp is held in the Village Hall.

Q. Where do the outdoor programs meet if it is raining?
A. Kohler School, Village Gym.

Q. Is there a maximum number of participants allowed in a program?
A. Yes. Please sign up early to avoid being wait-listed.

Q. Is it better to tape or safety pin the payment to my child’s shirt?
A. Trick question! Please send or bring your payment to the Village Hall before the first day of camp. The instructors cannot accept payments, so please don’t send it with your child.

Q. I forgot to sign my child up, do you accept walk-ins?
A. The answer is ‘no’ for adventure camp, since we must give a headcount to Y-Koda ahead of time. For other camps, it may be possible. It’s always best to register ahead of time, so that the teachers can plan their camp activities.

Q. My child just wants to come for one day. Is that possible?
A. Yes, but you must pay for the entire week.

Swimming Lessons

Q. Where do we enter the pool?
A. Enter the pool lobby at Entrance 19 on School Street.

Q. Is the pool handicap accessible?
A. Yes. If you let us know ahead of time, we will open the ground-floor door for people who are physically unable to use the stairs.

Q. Where should we go once inside the building?
A. Please accompany younger children down the stairs, through the locker room and out onto the pool deck until they are comfortable doing it alone.

Q. Can I bring my stroller downstairs into the locker room?
A. We ask that you leave all strollers in the lobby.

Q. Can I remain in the pool area with my child during class?
A. No. We ask that all parents stay in the balcony area.

Q. What swimming lessons are my child’s friends signed up for?
A. Please call the parents of the child to find out, we cannot share that information.

Q. Does my child need to bring anything along to swimming lessons?
A. Swimsuits and towels are not provided. If your child wears goggles in the pool, please bring some marked with his or her name.

Q. Is there a maximum number of participants allowed in a program?
A. Yes. 8 students per class per session for safety reasons and to assure that your child receives personal attention.

Q. We’re going to be out of town for several of the days of the lesson session. Do you give discounts or can you pro-rate the fee?
A. No, sorry.

Q. Is it better to tape or safety pin the payment to my child’s swimsuit?
A. Trick question! Please send or bring your payment to the Village Hall before the first day of camp. The pool staff cannot accept payments, so please don’t send it with your child.

 

Softball/Baseball/T-Ball

Q. Does my child need to bring anything along?
A. Yes, gloves/mitts and protective gear are not provided. T-shirts or uniform tops and hats/visors are provided for some levels.

Q. Can I help out with softball, baseball or t-ball this year?
A. Yes! Please email John Brigham to help out with coaching, umping, transportation or other game tasks.

Q. Why is the age requirement based on last school year for t-ball, baseball and softball?
A. For the t-ball, baseball, and softball family of sports, ‘grade’ refers to the grade your child is in during spring of the current school year. This is so that we are consistent with high school league standards.

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